Privacy Policy

Privacy Policy

Introduction

Welcome to https://family-therapy-online.couplesresilience.com (hereinafter referred to as “Family Therapy Online,” “we,” or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and processing of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Privacy Act (CPA), Colorado, USA
  • Utah’s Consumer Sales and Service Act (UCPA), Utah, USA
  • Connecticut’s Connecticut Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external websites, applications, or services accessed through links on our site, as they are subject to their respective privacy policies.

Processing Activities

This policy covers various interactions you may have with Family Therapy Online:

  • Using Our Services: When you register and use our applications and services as an authorized user, we collect and process your personal data to provide and improve these services.
  • Website Visits: Visiting our websites linked to this Privacy Policy signifies your consent to the collection of certain information as outlined in this policy.
  • Communication: If you choose to receive communications from us, such as newsletters, emails, phone calls, or text messages, we will use your contact details for these purposes.

Personal Data Collection

We collect several types of personal data, including:

  • Account Information: This includes your user name, email address, and password used to access our services.
  • Payment Details: Any financial information required for subscription fees or service purchases is securely processed.
  • Financial and Purchase Data: We may store transaction history and purchase details to facilitate billing and improve our services.
  • Mobile Device Identifiers: Unique device identifiers and mobile app usage data can be collected to enhance user experience and analytics.
  • Location Data: With your consent, we may access location information to provide location-based services.
  • Feedback and Reviews: We value your input and may collect feedback, surveys, and product reviews to improve our offerings.
  • Social Media Information: If you choose to connect our services with social media accounts, we may receive data from these platforms.
  • Product Details: Data related to products or services you interact with on our platform is collected for research and development purposes.

We obtain this information through direct user input, automated technologies, and third-party providers who assist us in delivering services.

Cookies

Cookies are small text files placed on your device by websites to enhance user experience and enable certain functions:

  • Strictly Necessary Cookies: These ensure basic functionality, such as remembering login details or keeping a shopping cart active during browsing.
  • Preference Cookies: Customizing your settings, language preferences, or ad choices falls under this category.
  • Analytics Cookies: Used to analyze user behavior and gather insights for website optimization.

Users can manage non-essential cookies through our Cookie Manager, providing control over their cookie preferences.

Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purposes specified in this policy, including but not limited to:

  • Complying with legal obligations
  • Fulfilling the needs of our services
  • Enhancing user experience and improving our platform

Once the data is no longer required or upon your request for deletion, we ensure secure deletion or anonymization of personal information.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Request the deletion of your personal information under certain circumstances.
  • Restriction: Limit our processing of your data in specific situations.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for legitimate interests.
  • Non-Discrimination: Be free from unfair treatment due to exercising your rights.

To exercise these rights or have questions regarding data privacy, please contact our Data Privacy Team via the provided contact information.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified on our website, ensuring you are always informed about our practices.

Contact Information

For any inquiries related to privacy, data requests, unsubscribe, or feedback, please contact us:

We appreciate your trust in Family Therapy Online, and we are committed to maintaining the security and confidentiality of your personal data.